Refund policy

Returns - The Basics

You can return most items within 30 days of your order date for any reason, as long as:

• The item has not been installed or even attempted to be installed
• The item is unused and still in original condition
• The item is in the original packaging with everything it came with
• We receive it within 30 days of the order date

If it shows up after 30 days, we can’t accept it for return or refund. If an ineligible item is sent back, the customer is responsible for the shipping to send it back to them.

Items We Cannot Accept for Return

We do not accept returns for:

• Items that have been installed, taken apart, tampered with, or contaminated
• Partial kits (if you bought a kit, the whole kit must be returned)
• Electronic items once the package has been opened (relays, modules, controllers, actuators, tuners, etc.)
• FASS and AirDog parts (these are special order items and cannot be returned)

Please double-check fitment and compatibility before ordering, especially on electronic and special-order items.

How to Start a Return

Before sending anything back, you must get an RMA (Return Merchandise Authorization) number.

Email rma@planetparts.com and include:

• Full name
• Invoice/Order number
• Part number(s)
• Quantity
• Reason for the return
• Choice of Refund or Exchange/Store credit.

Returns sent without an RMA number will not be accepted. Customers are responsible for return shipping.

Return Fees

• All returns are subject to a minimum 15% restocking fee
• No restocking fee is applied if you choose an exchange or store credit
• Original shipping costs are not refundable, if free ground shipping was provided, that shipping cost will also be deducted from the refund.

Refund Timing

• Returns are inspected within 2–3 business days after we receive them
• Once approved, refunds are processed within 7–10 business days
• Your bank may take another 3–5 business days to show the refund